All articles
Refunds, Cancellations, and Changes
How do I return an order?
After we have shipped your Roofnest or after you receive your Roofnest, we will accept returns of new, unused Roofnests in their intact, original packaging within 30 days of delivery. Due to the difficulty and cost of transporting our tents, the cust
How do I change an order?
If we haven’t shipped your order out, we can attempt to catch your order and update the item(s) for you. (+/- any cost difference between products). Small parcel/accessory orders typically ship within 24 hours, so changes to these need to be communi
How do I cancel an order?
Tents: If you cancel your order before we prep your tent for shipment, we will provide a 100% refund minus a $200 cancellation fee. We commit to materials to meet production up to 3 months in advance and we plan our material and fabrication pipeline