Orders, Shipping, and Delivery
Do you have local will-call pickups?
We do not offer will-call pickups, and unfortunately you can't save any shipping money by picking one up. Trust us, it is much easier to get the tent sent right to your door! For more information, check out the shipping guide.
How do my items get delivered?
All tents will ship LTL freight (less-than-truckload) which works differently than standard parcel service and a signature is required. Rocket Shipping is our freight partner who manages all of our LTL shipments. Once your Roofnest leaves our warehou
Where do you ship to?
We ship anywhere in the lower 48 for $249 and to AK and HI for $699. For more information on shipping, check out this page. We do not ship internationally. If you're in Canada, please visit: www.roofnest.ca
How much is shipping?
Shipping for most tents is a flat fee of $249 to most of the lower 48 states. Shipping to AK, HI, and select locations in the lower 48 (Such as Nantucket or Martha's Vinyard) is $649.The Meadowlark tent ships for a flat fee $199.Parts and Accessorie
I received my order but some parts are missing
Oh no! First, just double-check all the parts bags and under the mattress- sometimes some hardware can end up under there. If you still don't have any luck, reach out to our shipping team and they will get some shipped out to you ASAP!
How can I change my delivery address?
If your tent is still being processed for shipment we can change or update your delivery address for you. This is a very time-sensitive request so reach out to our shipping team as quickly as possible. Email [email protected] or [email protected]
My order arrived damaged
Take your time and carefully inspect the box for any visible damage to it or the tent. While it’s rare for any tent to arrive with damage, it unfortunately does happen on occasion. Note: The driver will not assist in inspection and may even make you
I have not heard from your delivery company yet
If you've placed your order but you didn't receive a 'New Order Confirmation" e-mail, your order may have not been completed. This e-mail will have your order number in the subject line. If you are sure the order went through, but you still don't hav
I've placed an order but heard nothing
If you've placed your order but you didn't receive a 'New Order Confirmation" e-mail, your order may have not been completed. This e-mail will have your order number in the subject line. If you are sure the order went through, but you still don't hav
Can I choose my delivery date?
Unfortunately we are unable to hold a tent at our warehouse for a later delivery date. Orders are processed as fast as possible and the tent will ship out in the order it was received. However, once you receive tracking information, there should be a